Frequently Asked Questions
How long does delivery take?
Orders are delivered to your door in 2-4 days within the continental United States. Orders placed at a weekend or on a public holiday are dispatched the next business day. Alaska, Hawaii and US territories can take longer.
Which countries do you ship to?
We ship within the United States only. We do not currently offer international delivery.
Where do orders ship from?
Every order ships from our own warehouse at 21255 Burbank Blvd, Woodland Hills, CA 91367. We hold stock ourselves rather than drop-shipping, so what the site shows as available is physically on our shelves.
Can I return an item if I change my mind?
Yes. Every product can be returned within 7 days of delivery for any reason, including changing your mind. You do not need to give a reason - just email [email protected] first so we can send you return instructions.
Who pays for return shipping?
If the item is faulty, damaged in transit or not what you ordered, 5D5P pays the return shipping. For all other returns, including no-reason returns, the buyer pays the return shipping cost.
How do I start a return?
Email [email protected] with your order number and the item you want to return. We will reply with return instructions and the correct address. Please do not post anything back before emailing - unannounced parcels cannot be matched to an order.
How do I contact customer service?
Email [email protected]. We read every message and normally reply within one business day. Including your order number saves a round trip.
Are your products genuine?
Yes. We buy direct from manufacturers into our own warehouse rather than through a chain of resellers, which is what keeps our supply stable and lets us stand behind every item we list.
What if my item arrives damaged?
Email [email protected] with a photo of the damage. We will send a replacement or issue a full refund, and we cover shipping in both directions. Please contact us within 7 days of the delivery date.
How do I track my order?
You will receive tracking information by email once your order leaves the warehouse. If the tracking has not updated for several days, email [email protected] and we will chase the carrier for you.