Return Policy

7-day no-reason returns

Every product we sell can be returned within 7 days of delivery for any reason, including simply changing your mind. You do not need to justify the return.

Email us first

All returns must be arranged by email before anything is sent back. Write to [email protected] with your order number and the item you want to return, and we will reply with return instructions and the correct address. Parcels sent back without prior arrangement cannot be matched to an order at our warehouse.

Who pays return shipping

• Quality problems - we pay. If an item is faulty, damaged in transit, or not what you ordered, 5D5P covers the return shipping cost.
• Change of mind - you pay. For all other returns, including no-reason returns, the buyer covers the return shipping cost.

Condition of returned items

Items should come back in resellable condition with all accessories and packaging. Opening the box to inspect what you bought is expected and is not a problem. Items that are visibly used, missing parts, or damaged after delivery may receive a partial refund.

Refunds

Once your return arrives and has been checked, we refund to the original payment method. How quickly the money appears is then up to your bank or card issuer, usually a few business days. Original shipping charges are refunded only where the return is due to a quality problem on our side.

Faulty on arrival

If an item arrives faulty or damaged, email [email protected] with a photo. We will send a replacement or issue a full refund and cover shipping both ways.